Refund policy

At our store, customer satisfaction is our priority. We offer a clear and fair refund and exchange policy to ensure a smooth shopping experience.

1. Eligibility for Returns & Refunds
You may request a return or refund if:

• The item you received is damaged, defective, or incorrect
• The product is unused, unopened, and in its original packaging
• The return request is made within 7 days of delivery

Due to the nature of fragrance products (men’s perfumes, women’s perfumes, and unisex fragrances), used or opened items are not eligible for return for hygiene and safety reasons.

2. Non-Returnable Items

• Opened or used perfumes
• Items without original packaging
• Products purchased on sale or clearance (unless damaged or incorrect)

3. Refund Process
Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to your original payment method or as store credit (depending on your preference)

4. Exchange Policy
We offer exchanges only for:

• Damaged or defective items
• Incorrect products received

If you wish to exchange a product, please contact us within the return period.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is damaged or incorrect
• Original shipping charges (if any) are non-refundable

6. Order Cancellation
Orders can be canceled before they are shipped. Once dispatched, cancellation is not possible.

7. How to Request a Return
To start a return or refund request, please contact our support team with:

• Your order number
• Clear photos of the product (if damaged/incorrect)
• Reason for return

8. Our Products
We offer a wide selection of authentic fragrances, including men’s, women’s, and unisex perfumes from trusted and well-known brands. We ensure quality, but if any issue arises, we’re here to help.

9. Contact Us
For any refund or return inquiries, please reach out to our customer support through our website.